Shipping Information
Shipping policy
Shipping Information
The Ink and Toner Store ships Canada-wide from multiple Canadian Warehouses. Once your order has been shipped, you will receive an email update with shipping details along with the associated tracking number. Please check your spam/trash folder if you do not receive a shipping confirmation email. For Canpar tracking, click "track shipment" to see tracking information on all parcels associated with your order.
Please Note:
- Tracking information might be updated between 1 to 2 business days after your order has been shipped.
- Extra large or heavy parcels may arrive 1-2 days later than the rest of your order. These items are sorted manually by most couriers and this delay can cause them to arrive separately from smaller boxes on your order.
- Our shipping team operates MON-FRI, orders are normally shipped within 24 hours during this time. Please allow for up to 2-4 extra days for shipping after holidays and major promotions (ex. Boxing Day, Black Friday, etc)
- Orders with liquids are shipped with a signature required from mid-December to Early March. This is to prevent shipments from sitting outside in freezing temperatures, which can damage or destroy some products and/or packaging. If you do not want a signature required we can ship at the customer's risk, please let us know via email to shipping@indoorfarmer.ca
Canadian shipping terms (Canadian dollars)
- Free shipping and handling for all orders over $250,00.
- Quebec and Ontario - Shipping fees of $9,75 will be applied to all orders under $250.
- All other Canadian provinces and territories - Shipping fees of $11 will be applied to all orders under $250.
Free Shipping over $250* (Conditions Apply)
Orders over CAN $250 placed through The Ink And Toner Store qualify for FREE Shipping, excluding oversized items. Free shipping is based on your pre-tax order subtotal, any discounts or promotions that bring your subtotal before taxes below $250 will no longer qualify for free shipping. Orders ship from our warehouse locations in 2-3 business days.
The Ink And Toner Store free shipping may use one of the following carriers: Canada Post, FedEx, UPS, ICS, Canpar, and Purolator. Customers do not get to specify their preferred carrier, we select the carrier based on speed and cost of delivery.
We reserve the right to cancel & refund any package where we cannot economically ship an item. If this happens you will be refunded in full and notified of the issue. We can ship to most parts of Canada with the exception of very rural areas. Most shipping carriers do not ship to PO boxes.
Items that qualify for free shipping over $250 will be tagged "Product Eligible for free shipping on orders over $250":
Oversized Item Shipping
Oversized products are not eligible for free shipping. If you have oversized items in your cart, shipping will be calculated on your order at checkout. These products may be priced higher than in our retail stores to cover packaging expenses and handling. If your order contains oversized products, and over $250 of free shipping products, we recommend you place two separate orders, one for the oversized items and paid shipping and one for items eligible for free shipping to save the most on your purchase.
Oversized products will be clearly tagged "Oversized Item - Not Eligible for Free Shipping" on the product page:
Discreet Shipping
All orders placed through The Ink And Toner Store come with discreet shipping (unmarked packages).
Shipping & Handling Time
There may be up 2 to 3 business days of Handling Time before your order is shipped. Our shipping department operates Monday to Friday, from 9AM to 5PM. Major promotions (ex. Boxing Day, Black Friday) may delay shipping by an additional 3-5 business days.
RETURNS & REFUNDS
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Serial numbers are used to identify the origin and manufacturing date of the products. With the exception of Premium Tape products, the serial numbers are typically found on a small white sticker and begin with NS, NT, AS, IN, SP, KL, or PR. They are useful in case of chip, message, or compatibility issues.
Important note: Refer to our website to consult the guide "How to recognize our products."
1-year warranty on Premium Ink, Premium Tape, and Eco Ink products.
2-year warranty on Premium Tone products.
3-year warranty on Eco Tone products.
90-day warranty on fusion units.
All Nu-Tone&Co YRTS products that are unused (unopened box) or unsold (in stock) and require a chip upgrade due to an update from the OEM manufacturers will be exchanged and not reimbursed. Please place a new order for your replacement products for the exact quantity of your RMA request.
You can always contact us for any return questions at bryan@inkandtonerstore.ca.
Damages and issues
Please inspect your order right away and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, including special orders. All items in the Clearance Centre are final sale and cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Warranty
The Ink And Toner Store may be able to exchange products under warranty with the manufacturers approval. Some brands do not allow us to facilitate the warranty process and must be contacted directly by the customer for warranty support. If you have a warranty issue please contact us or reference the warranty terms in the product manual. Clearance products are final sale only, and cannot be returned for exchange, credit or refunds.